CONTACT US
Checked in? Questions? Cute stories? We’re here.
We want your experience with Hibiscus Hotel to feel as smooth as a long lunch in the sun. Whether you’ve got a question about your order, need help with sizing, or just want to tell us how many compliments you got — we’d love to hear from you.
We aim to respond within 1–2 business days (but usually sooner — we’re quick like that).
Slide into our DMs anytime at @hibiscus_hotel_
Quick Q? Need styling help? We're online often — just send us a message.
🕐 Customer Care Hours
We’re available Monday–Friday, 9am–4pm AEST (excluding public holidays).
After hours? We’ll be in touch first thing once we’re back on deck.
🧡 A Note From Us
We’re a small Aussie brand doing things with heart. Every message is read by a real person (usually one of the founders), and we’ll always do our best to make your stay with us seamless, stylish, and stress-free.
Bec & Becky 💌
Founders - Hibiscus Hotel.